Privacy Policy

Mafson LTD (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, share, and safeguard your information, and your rights under UK law.

1. Who we are

Business Name: Mafson LTD
Registered Address: 58 Ormonde Crescent, Hexthorpe, Doncaster, DN4 0GP, United Kingdom
Contact Email: sales@mafson.co.uk
Telephone: 00441143609100

For any privacy concerns, you can contact us at the above details.

2. Information we collect

We may collect the following personal data:

Identity and contact data: name, email, phone, billing/shipping address
Order and payment data: purchase history, delivery details, payment method (processed securely via third-party providers, we do not store full card details)
Technical data: IP address, browser type, device identifiers, cookies, usage data
Marketing preferences: consents for newsletters, promotional offers, or surveys

3. How we use your data

We process your personal data for the following purposes:

To process and deliver your orders (including returns and refunds)
To communicate with you about your order, account, or customer support queries
To comply with legal and tax obligations
To improve our website and customer experience through analytics
To send you marketing updates (only where you have opted in)
To prevent fraud and ensure security of transactions

4. Legal basis for processing

We rely on the following lawful bases under UK GDPR:

Contractual necessity – to fulfil your orders
Legal obligation – to comply with UK tax and consumer law
Legitimate interests – for site analytics, fraud prevention, improving our services
Consent – for marketing communications and non-essential cookies

5. Sharing your information

We may share your data with:

Payment processors and banks (securely, for transactions)
Delivery and courier companies (for shipping your order)
IT, hosting, and analytics providers
Marketing/email service providers (only if you’ve opted in)
Government or legal authorities where required by law

We require all third parties to process your data securely and lawfully.

6. Data retention

We keep your data only as long as necessary:

Order and transaction data: at least 6 years (for legal/tax purposes)
Marketing data: until you withdraw consent
Technical/cookie data: according to our cookie policy

After retention periods, your data is securely deleted or anonymised.

7. Cookies

We use cookies and similar technologies to:

Operate our site
Analyse traffic and performance
Personalise your experience
Serve relevant advertisements

You can manage your cookie preferences through your browser settings. Consent is requested for non-essential cookies.

8. Your rights

Under UK GDPR, you have rights to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data (where applicable)
Restrict or object to processing
Data portability (transfer of your data)
Withdraw consent at any time

To exercise these rights, contact us at sales@mafson.co.uk.

9. Security

We use appropriate technical and organisational measures (encryption, secure servers, access controls) to protect your personal data against loss, misuse, or unauthorised access.

10. Children’s privacy

Our services are not intended for individuals under 18. We do not knowingly collect children’s data.

11. Changes to this policy

We may update this Privacy Policy occasionally. Updates will be published on this page.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your data:

Business Hours: Monday–Friday, 9:00am – 4:00pm
Telephone: 00441143609100
Email: sales@mafson.co.uk
Registered Address: 58 Ormonde Crescent, Hexthorpe, Doncaster, DN4 0GP, United Kingdom