Return & Refund Policy

Last updated: 26-01-2026

At Mafson LTD, we want your shopping experience to be as smooth as possible. If you are not completely satisfied with your purchase, we are here to help. Our policy is designed to be transparent and compliant with UK consumer rights.

Return Policy at a Glance

• Return window: 30 days from date of delivery
• Product condition: New only, Unused, original packaging
• Restocking fee: £0 (No restocking fees)
• Refund processing: 2 business days After return approval

Return Conditions

To be eligible for a return, your item must meet the following criteria:

• The item must be in new condition — unused, uninstalled, and unaltered
• The item must be in its original packaging with all tags attached
• You must provide proof of purchase or an order number
• Return must be initiated within 30 days of delivery

Return Reasons

We accept returns for the following:

• Defective products: If the item is damaged or faulty upon arrival
• Non-defective products: If you changed your mind or the item is no longer needed

Return Costs

Reason for Return	Return Label	Cost
Defective, damaged or incorrect item	Prepaid label included in package	Free
Change of mind / non-defective	Prepaid label included in package	Free

Free returns for all reasons. A prepaid return label is included inside your original package — no additional cost to you.

How to Return an Item

1. Contact us: Email sales@mafson.co.uk or call +441143609100 with your order number and reason for return.

2. Use your prepaid label: A prepaid return label is included inside your original package. Use this label to send your item back at no cost.

3. Pack your item: Securely repack the item in its original packaging, including all accessories and documentation.

4. Send it back by post: Post the item to the return address below.

Return Address

Please send all authorised returns to:

Mafson Ltd
58 Ormonde Crescent, Hexthorpe
Doncaster, DN4 0GP
United Kingdom

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately at sales@mafson.co.uk or call +441143609100.

• Defective or damaged items: We will evaluate the issue and provide a full refund or replacement at no extra cost
• Wrong items: We will provide a prepaid return label and send the correct item as soon as possible

Exchanges

We do not currently offer direct exchanges. If you would like a different item, please return your original order for a full refund and place a new order.

Refund Process

Step	Details
Inspection	Once we receive your return, we inspect the item and notify you of approval or rejection.
Processing time	Approved refunds are processed within 2 business days.
Payment method	Refund issued to your original payment method.
Currency	British Pound (GBP £)

It may take an additional 5–10 business days for your bank or payment provider to post the refund to your account.

Legal Notice

In addition to our voluntary 30-day return policy, you retain all statutory rights under the Consumer Rights Act 2015 (United Kingdom). Our policy does not limit or replace your legal rights.

Customer Service & Contact

E-mail: sales@mafson.co.uk
Phone: +441143609100
Business hours (GMT): Mon–Fri: 09:00–16:00
Saturday–Sunday: Closed

Trade Name	Mafson LTD
Company Name	Mafson Ltd
Address	58 Ormonde Crescent, Hexthorpe, Doncaster, DN4 0GP, United Kingdom
Company Number	12731462
VAT Number	GB379295832