Return & Refund Policy

Last updated: January 26, 2026

At Mafson UK, we want you to be completely satisfied with your purchase. This policy explains how returns and refunds work, including eligibility, timeframes, and costs. We accept returns within 30 days of delivery.

Returns

You may return items for both defective and non-defective reasons within 30 days of receiving your order. To be eligible for a return:

• The item must be in new condition.
• The item must be unused and in its original packaging.
• Proof of purchase must be provided.

How to Initiate a Return

All returns are handled by post.

• Return Label: For your convenience, a prepaid return label is included in the package with your order at no extra cost to you.
• Return Address: Mafson LTD, 58 Ormonde Crescent, Hexthorpe, Doncaster DN4 0GP, United Kingdom.

Return Shipping Costs & Fees

• Shipping Fees: We offer free return shipping for all eligible returns, including "change of mind" or defective products.
• Restocking Fees: We do not charge any restocking fees.

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

• Processing Time: Approved refunds will be credited back to your original method of payment within 2 business days.

Exchanges

We do not accept exchanges. If you require a different item, please return your original purchase for a refund and place a new order.

Contact Information

For any questions regarding our return policy, please contact us:

Trade Name: Mafson UK
Company Number: 12731462
Phone: +441143609100
Email: sales@mafson.co.uk
Address: 58 Ormonde Crescent, Hexthorpe, Doncaster, DN4 0GP, United Kingdom
Business Hours: Monday–Friday, 9:00 AM – 4:00 PM (GMT)