Return & Refund Policy
At Mafson LTD, we want you to be completely satisfied with your purchase. If for any reason you are not happy, you may return your item(s) under the terms below.
Returns
- You may return most new, unused items within 14 days of delivery.
- Items must be in their original condition and packaging.
- Custom-cut or specially manufactured items may not be eligible for return (unless faulty or damaged).
- There is no restocking fee.
- Return shipping costs:
-
- For change-of-mind returns, customers are responsible for the cost of return shipping.
- For faulty, damaged, or incorrect items, Mafson LTD will cover the cost of return shipping.
Refunds
- Once we receive and inspect your return, we will issue a refund to your original payment method.
- Refunds are typically processed within 2 working days after receipt of the returned goods.
- Shipping costs are non-refundable unless the return is due to our error or the item is faulty.
Exchanges
If you need a different size or product, please return the original item and place a new order.
Damaged or Incorrect Items
- If your order arrives damaged or you receive the wrong item, please contact us within 24 hours.
- We may request photographs of the item and packaging.
- We will arrange a replacement or refund at no extra cost to you.
How to Return an Item
- Email us at sales@mafson.co.uk with your order number and reason for return.
- Package the item securely and send it back using a trackable shipping service.
- We will notify you once your return has been received and processed.
Contact Information
Business Hours: Monday–Friday, 9:00am – 4:00pm
Telephone: 00441143609100
Email: sales@mafson.co.uk
Registered Address: 58 Ormonde Crescent, Hexthorpe, Doncaster, DN4 0GP, United Kingdom