Payment Policy

Last Updated: January 26, 2026

By placing an order on Mafson UK, you agree to the billing, payment, and checkout terms outlined below. These terms ensure a secure and transparent shopping experience for all our customers.

1. Secure Payment Methods

We accept a variety of secure payment options through our primary payment processor, Stripe. All transactions are processed in British Pounds (GBP).

• Credit/Debit Cards: Visa, Mastercard, Maestro, American Express, Discover, and UnionPay.

• Digital Wallets: Apple Pay and Google Pay.

2. Pricing and Taxes

• VAT: All prices listed on our website are inclusive of VAT at the standard UK rate.

• No Hidden Fees: The price shown at checkout is the final amount you will pay. We do not charge any additional "handling fees" or "processing fees" beyond the shipping costs listed in our Shipping Policy.

3. Payment Security & SSL Encryption

Your security is our priority.

• Encryption: Our website uses Secure Sockets Layer (SSL) technology to ensure that your personal and payment information is encrypted and transmitted securely.

• PCI Compliance: All payments are handled by Stripe, a Level 1 PCI DSS-compliant service provider. Mafson LTD does not store or have access to your full credit card details.

4. Order Verification

To protect our customers, all orders are subject to a security check.

• We reserve the right to delay or cancel an order if the billing information provided is inaccurate or if the transaction is flagged as high-risk by our payment processor.

• If your order is placed on hold, we will contact you via email (sales@mafson.co.uk) to verify your details.

5. Billing Accuracy

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. We are not responsible for delivery delays caused by incorrect billing or contact information.

6. Cancellations and Refunds

• Cancellations: You may cancel your order at any time before it is dispatched. Please contact us immediately at +44 114 360 9100 to request a cancellation.

• Refunds: If a return or cancellation is approved, the refund will be issued back to your original method of payment within 2 business days.

• Please see our Return & Refund Policy for more details.

7. Contact Information

For any billing-related inquiries, please contact our support team:

• Trade Name: Mafson UK

• Operated by: Mafson LTD

• Company Number: 12731462

• Phone: +44 114 360 9100

• Email: sales@mafson.co.uk

• Address: 58 Ormonde Crescent, Hexthorpe, Doncaster, DN4 0GP, United Kingdom

• Business Hours: Monday–Friday, 9:00 AM – 4:00 PM (GMT)