Shipping Policy

"Mafson LTD" This policy is applicable to (UK) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

Shipping Methods and Transit & Delivery Times

Standard Shipping

Cost: £9.90 (Inc. VAT)
Order Handling Time: 0-1 Business days
Transit Time: 3-4 Business days
Dispatch Time:
- Orders placed before 2:00 PM Greenwich Mean Time (GMT) on working days are dispatched same day.
- Orders placed after 2:00 PM Greenwich Mean Time (GMT) are dispatched within 24 hours (excluding weekends and bank holidays).
Delivery Time: 3 to 5 Business days
Tracking: Provided upon dispatch

Express Shipping

Cost: £15.59 (Inc. VAT)
Order Handling Time: 0-1 Business days
Transit Time: 1-1 Business days
Dispatch Time:
- Orders placed before 2:00 PM Greenwich Mean Time (GMT) on working days are dispatched same day.
- Orders placed after 2:00 PM Greenwich Mean Time (GMT) are dispatched within 24 hours (excluding weekends and bank holidays).
Delivery Time: 1 to 2 Business days
Tracking: Provided upon dispatch

Note: We currently only ship within the UK. For locations like Northren Ireland, Soctland and North will be different. Please email us at sales@mafson.co.uk for the Shipping charges.

Delivery Partners

We use trusted national couriers including:

UPS
EVRi (formerly Hermes)
DHL
FedEx

A tracking link will be provided by email once your order has shipped.

Address Changes

We cannot change your shipping address after the order has been dispatched.
If you need to update or correct your delivery address, contact us at sales@mafson.co.uk within 24 hours of placing your order.

Cancellations

You may cancel your order before it has been dispatched by contacting us immediately.
If your order has already left our warehouse, please refer to our Return and Refund Policy for further guidance.

Damaged Parcels

If your parcel arrives damaged, please reject the delivery where possible and notify the courier. If the parcel is delivered in your absence or accepted but found damaged, please contact us as soon as possible, ideally within 3 days of delivery, at sales@mafson.co.uk with your order number and photographs. We’ll arrange a replacement or refund at no extra cost to you.

Contact Information

If you have questions or need help, we’re here for you.

Business Hours: Monday–Friday, 9:00am – 4:00pm
Telephone: 00441143609100
Email: sales@mafson.co.uk
Registered Address: 58 Ormonde Crescent, Hexthorpe, Doncaster, DN4 0GP, United Kingdom